Last week, for the very first time, I removed a client’s website from their host. The website has been up for over four months and we have yet to receive one cent in payment. In a saturated web development market in which our company (like many other small agencies) sometimes has to struggle to convince clients of the value of quality design and code (versus the “nephew with a copy of FrontPage”), we actually like to get paid for the work we do. I find it disturbing and inexcusable that a client will consciously ask for a website, approve the quote (in writing), and then simply not pay when the work is done. No excuse whatsoever.
If this client had informed me of any complaints which were heavy duty enough to withhold payment (there aren’t), I would have listened. If this client would have informed me of cashflow problems, I would have listened. But not paying, never being available by phone, never returning my many calls or responding to the many letters, and still enjoying the benefits of a new website? Uh, let me think. No. Delete.
We take pride in being flexible and providing clients with the best possible service, and we have some mighty important references who’ll back that up. I guess I’m a bit surprised about this because it’s never happened before. But maybe it comes with the territory.
Anyone have similar horror stories? How did you resolve? Please share.