The weirdest copycat ever

(Update 2006.08.31: it seems that the copycat has removed his/her pages! Thus, the links in this post are no longer valid.)
This has got to be the worst copycat job ever. Not only do they steal tons of the copy straight from our website, but they’ve actually linked to Cinnamon, presumably being too lazy to even copy the text in full.

The idiocy peaks with the apparent lack of a decent search-and-replace job, as the name Cinnamon is to be found on the very first page.

These people can’t even do a decent job of copying a website, let alone build one. You can hire them, if you can even find their contact information.

Cursor Webdesign, if you want to run your own business, write your own copy.

When a client won’t pay

Last week, for the very first time, I removed a client’s website from their host. The website has been up for over four months and we have yet to receive one cent in payment. In a saturated web development market in which our company (like many other small agencies) sometimes has to struggle to convince clients of the value of quality design and code (versus the “nephew with a copy of FrontPage”), we actually like to get paid for the work we do. I find it disturbing and inexcusable that a client will consciously ask for a website, approve the quote (in writing), and then simply not pay when the work is done. No excuse whatsoever.

If this client had informed me of any complaints which were heavy duty enough to withhold payment (there aren’t), I would have listened. If this client would have informed me of cashflow problems, I would have listened. But not paying, never being available by phone, never returning my many calls or responding to the many letters, and still enjoying the benefits of a new website? Uh, let me think. No. Delete.

We take pride in being flexible and providing clients with the best possible service, and we have some mighty important references who’ll back that up. I guess I’m a bit surprised about this because it’s never happened before. But maybe it comes with the territory.

Anyone have similar horror stories? How did you resolve? Please share.

A word is worth a thousand… words

When I launched my browser this afternoon, my Google homepage came up, complete with the latest three New York Times headlines, one of which was “Crack is Found in Shuttle’s Foam Insulation”. Now admittedly, I was tired, but I’m almost sure I’m not the only person who, upon seeing this headline out of context, was surprised at the thought that some of our astronauts might be trying to sneak a pick-me-up on board.

Of course, a click to the page revealed the real meaning within seconds. I know that journalistic style dictates omitting unnecessary elements of language in headlines such as the grammatical articles a, an, and the, but the difference between a crack and crack can be significant.

About an hour later, my 7-year old son Colin read the word menu on the phone display, and asked, “Hey, what does a menu have to do with a phone?” Although he’s quite computer-savvy for a seven-year old, he’s never had cause to refer to that bar at the top of the screen as a menu but simply uses it, reserving the word menu for one meaning: a nested list of foods and drinks at a restaurant. After I explained, he pretty much just made fun of how ridiculous it is to not be able to tell the difference between the two meanings of the word menu out of context. He proceeded to crack me up with his proposal of using different intonations to apply meaning: menu for restaurants, and menu for computers.

Simplicity is great, but sometimes we need more information, even about something as simple as a word.